Accommodation
Feeding
Premium Cat Boarding: Ensuring Health, Safety, and Comfort
- Safety Corridor: We've integrated a dedicated safety corridor within our facility to keep all cats securely indoors, minimizing any risk of escape. This feature provides added peace of mind for cat owners, knowing that their pets are safely contained during their stay. Our safety corridor enhances overall security, allowing cats to explore and play within a protected environment while under our care.
- Hygiene Excellence: Maintaining exceptional hygiene is a top priority at our facility. We ensure litter trays are promptly cleaned after each use throughout the day, rather than at set intervals. This proactive approach guarantees a consistently clean and fresh environment for our feline guests, promoting their health and comfort during their stay. We take pride in providing optimal cleanliness to create a welcoming and sanitary space for all cats in our care.
- Enrichment Activities: In addition to providing a variety of toys such as catnip mice, feathers, cat cubes, and ping pong balls, our facility is equipped with multiple cat trees and engaging play structures for the enjoyment of our feline guests. These cat trees offer vertical spaces for climbing, scratching, and perching, providing physical and mental stimulation for cats during their stay.
- Your Cat's Peaceful Getaway: We've crafted a peaceful environment for your cat's perfect getaway. We encourage owners to bring familiar items like bedding and blankets to enhance comfort. Relaxing music sets the tone throughout the day, and each suite features a scratch pad and toys for entertainment. Our dedicated team ensures every guest's happiness with play sessions and comforting cuddles.
- Convenient Cat Boarding with Inclusive Transportation: Experience the ultimate convenience with our cat boarding service, tailored for cat owners seeking efficiency. We provide inclusive transportation to save you time and hassle, ensuring a stress-free experience from drop-off to pick-up. At our facility, your cat's comfort and well-being are paramount. With included transportation, you can avoid traffic and enjoy a seamless process when bringing your cat to us and picking them up after their stay.
Daily Routine
Daily Routine at Our Cattery:
8:30 – 9:00 AM: Breakfast time followed by snooze time while we clean the cattery.
Afternoon: Individual play sessions, grooming, or lap time to provide personalized attention and interaction.
6:30 – 7:00 PM: Supper is served to ensure our guests are well-fed and satisfied.
Evening: Cabin cleaning and cuddle/play time, including fun activities like laser chase (a favorite!), followed by sprinkling catnip around scratching posts and treating with Dreamies for extra enjoyment.
9:00 PM: Main lights off with gentle night lighting to create a calm and peaceful atmosphere for bedtime.
Please note that this is our general routine, and we are happy to accommodate cats with specific needs, such as kittens or elderly cats with thyroid problems requiring more frequent meals or attention.
This description outlines the daily schedule at our cattery, highlighting our commitment to providing a structured yet flexible routine tailored to the individual needs of each cat. Feel free to customize this description to reflect the unique features and services of your cattery!
FAQ (Frequently Asked Question)
What is included in the boarding fees?
- Your cat’s boarding fee covers essential amenities such as food, heating, bedding, litter, and pet insurance during their stay.
When is payment due?
- Payment is required in advance, with a minimum 48-hour notice prior to your cat’s boarding period.
What if my cat requires special food or medication?
- If your cat has specific dietary needs or requires medication, please provide these items along with instructions.
Are there additional charges for specific services or accommodations?
- Additional services such as grooming or special accommodations may be available upon request, subject to extra charges.
Is transportation included?
- Transportation is provided for stays of 7 days or more within specified areas. For shorter stays or special circumstances, transportation is available at an additional cost.
Can I visit my cat during their stay?
- Visits to check on your cat are welcome during our regular hours. Please coordinate with us to ensure a smooth visit.
What happens if my cat falls ill during their stay?
- In the event of illness, we will seek veterinary care promptly and inform you of any necessary treatments.
Can I cancel or change my booking?
- Please provide advance notice for cancellations or changes to bookings to avoid fees.
How do I book a stay for my cat?
- To book a stay for your cat, contact us by phone or email and complete the necessary forms and payment.
Terms & Conditions
Transportation Details:
- Free transportation is included for a minimum stay of 7 days. Otherwise, transportation is charged at £0.89 per mile from Stratford, London to your location.
- For clients residing in the City of London who require collection and delivery within Congestion Charge times, the Congestion Charge will be added to the transportation invoice.
- For stays of at least 7 days where transportation is included, cat collection and delivery occur after 6:00pm. Otherwise, clients are responsible for the Congestion Charge.
Inclusions:
- Prices include food, heating, bedding, litter, and pet insurance.
- Both arrival and departure days are charged as full days, except for collections before 9:30am, or when the transportation is included.
- A non-refundable deposit is required, and full payment is due at least 24 hours prior to the booking date, except during the Christmas and New Year period, where full payment is required 4 weeks in advance.
Vaccinations and Health Requirements:
- Cats must have a valid certificate of immunization against Feline Influenza (FCV), Feline Viral Rhinotracheitis (FVR), and Feline Enteritis (FIE), with annual boosters.
- Cats must be neutered. The proprietor reserves the right to refuse admission to any cat showing signs of ill health pending veterinary advice.
- Elderly, sick, or diabetic cats are welcome, but owners should be aware of potential stress-related effects.
Insurance and General Policies:
- Cats boarded are covered by Pet Plan Insurance, excluding pre-existing conditions.
- Cats are boarded at the owner’s risk, and the proprietor may seek veterinary treatment if necessary at the owner’s expense.
- Deposits are non-refundable, and late cancellations may incur full boarding fees.
Booking and Transport Guidelines:
- Early booking is advised, particularly for holiday periods.
- Bookings should be made by telephone or email and confirmed with a booking form and deposit within 7 days.
- Longer-term bookings must be settled monthly.
- Owners are responsible for transporting their cats securely in a carrier between home and the cattery.
Home Feeding Service:
- A home feeding service is available, providing daily care for cats in their own homes.
- Visit duration is approximately 20 minutes per visit.
- Security and safety recommendations are provided to ensure the well-being of cats during owners’ absences.
Health and Vet Care:
- In case of illness, cats will be taken to the owner’s vet for treatment, with costs borne by the owner.
- Home feeding rates start from £9.99 per visit. Please note that the transportation fee is an additional cost at £0.89 per mile from Stratford, London, to the client’s property. Owners are required to supply food and litter for each visit.
