PRIVACY POLICY
This Privacy Policy covers all personal data collected by AnimalLover.Care (hereafter ‘Animal Lover Ltd’), Registered Company Number 245426.
Data Protection
At Animal Lover Ltd, data protection is a priority. As you interact with our website, communicate with us, or use our services, we may collect information to improve service efficiency and fundraising communications. We assure you that your information is never exchanged or sold to other organizations for their marketing purposes. You retain control over how we use your data for marketing or fundraising.
Purposes
Your personal information may be used to deliver our animal rescue/welfare services, facilitate animal rehoming, and support our fundraising and marketing initiatives. We aim to maintain transparency about the reasons for data collection and usage.
| Purpose | Activities |
|---|---|
| 1. Delivery of Animal Services | Recording contact details for surrendered pets, providing animal welfare advice, and managing appointments. |
| 2. Animal Rehoming | Collecting information for home checks, microchipping, and sharing details with relevant service providers. |
| 3. Fundraising and Marketing | Conducting fundraising and marketing activities, including appeals, events, and sponsorships. |
| 4. Donors and Supporters | Collecting contact details and processing donations or sponsorship, tailoring communications, and managing preferences. |
| 5. Members | Managing membership records and communicating relevant information to members. |
| 6. Sales | Processing sales transactions at various sales points operated by Animal Lover Ltd. |
| 7. Staff Administration | Managing employee information for administrative purposes. |
Lawful Processing
Animal Lover Ltd processes data based on legitimate interests, consent, contractual relationships, and legal obligations. In critical situations, information may be shared with emergency services to protect individuals’ vital interests or as compelled by law.
Legitimate Interests
Animal Lover Ltd’s legitimate interests encompass various activities aimed at delivering efficient services, fundraising, and managing organizational operations.
Data Collected
We collect personal information such as names, contact details, service usage, financial transactions, and marketing preferences. For donors, we record Gift Aid declarations for tax reclaims.
Sensitive Personal Information
We handle sensitive data like health information with utmost necessity, ensuring it is collected only when essential.
Credit/Debit Card Information
Your payment details are securely passed to payment-processing partners, adhering to industry security standards.
Data Sources
Most personal data is directly provided by supporters, clients, staff, or volunteers. Donations through third-party services are also a source of information.
Data Retention
We remove identifiable personal data when it fulfills its purpose, maintaining records only as long as necessary.
Data Sharing
We do not exchange or sell personal information, but share it with relevant service providers under secure contractual agreements.
Data Protection Rights
Individuals have rights regarding their data, including access, erasure, rectification, restriction, portability, objection, and freedom from automated decisions.
Cookies
We use cookies to improve site functionality and serve content based on user preferences. Users can refuse cookies via browser settings.
Policy Changes
This policy may change to comply with legal requirements. Regularly visit our website for updates.
Concerns Resolution
Contact us directly for issue resolution. You can also register with the Fundraising Preference Service or contact the Information Commissioner’s Office regarding data protection concerns.
What Can You Do If You Have Concerns?
Your satisfaction matters! If something isn’t quite right, we’re here to help sort it out. We encourage reaching out to us directly so we can quickly address any issues or questions you might have.
Also, did you know you have options? You can manage your communication preferences through the Fundraising Preference Service, giving you control over how we reach out to you. And if you ever have concerns about how we handle your data, feel free to get in touch with the Information Commissioner’s Office. They’re always ready to assist.
At Animal Lover Ltd, your trust and comfort are top priorities. We’re committed to making sure your experience with us is a positive one!
Third-Party Links
While our website may contain links to third-party sites, Animal Lover Ltd is not responsible for the privacy practices or content on those external platforms. We encourage users to review the privacy policies of these third-party sites before engaging with them.
User Responsibilities
By using our website and services, users agree to provide accurate and up-to-date information and to adhere to the terms outlined in this Privacy Policy. Misuse or misrepresentation of information may result in restricted access or termination of services.
Communication Channels
Animal Lover Ltd uses various communication channels, including email, phone, and postal mail, to keep supporters informed about our activities and fundraising efforts. Users can opt out of specific communication channels or update their preferences at any time.
Contact Information
For any queries, concerns, or requests regarding your personal data, please contact our Data Protection Officer at contact@animallover.com. Additionally, for issues related to fundraising preferences or data protection concerns, you can register with the Fundraising Preference Service or contact the Information Commissioner’s Office.
